Worse yet, no one is responding to comments on twitter or the website and the chat function in the app isnt working so it seems there is no way to contact anyone at the company. Moviepass hoped to fundamentally change the moviegoing experience. By clicking on verify, i certify that i am over years old and accept the terms and conditions of this website. Pretty soon, it might have to be called moviepast the company. We still deeply believe in the need for the moviepass service in the marketplace, to maintain affordable access to theaters and provide movie lovers with choices of where to go to the movies. Moviepass on last legs, subscribers and experts say. Last month, moviepass said it would raise prices by 50% and cut access to popular new films in order to preserve the business, a move widely interpreted as a sign. Movie pass pushed out some updates to their policy as well as their terms and agreements. Those super cheap moviepasses just suffered another setback. Problems at moviepass check past issues stay up to date be the first to know the next time moviepass goes down.
What moviepass can teach us about the future of subscription. After 19,000 people sign up, theater chains not only take notice but refuse to. Worse yet, no one is responding to comments on twitter or the website and the chat function in the app isnt working so. For most showings, moviepass requires you to physically be at the theater in order for you to purchase a ticket it checks your location via gps through the app. Last summer, moviepass launched a plan that was deemed too good to be true by most movie fans, as its new subscription allowed members to see as many movies as they wanted each month, as many. Moviepass has been hit by a service outage after its parent company helios and matheson analytics ran out of cash temporarily. This could be because moviepass does not have many customers or at least not many that use gethuman that have issues. I keep getting login timeouts, and the app has yet to load a map of the theaters nearby me that accept moviepass though, for the record, 92% of all u. Despite its problems, moviepass has helped a struggling theater industry, mccarthy said.
Moviepass has temporarily halted its service to resolve technical problems in another sign that its in danger moviepass is temporarily halting its services for several weeks to resolve. Showing up to a primetime showing of that super popular movie in hopes of buying a ticket right then and there is not a good idea. Jul 04, 2019 moviepass has temporarily halted its service to resolve technical problems in another sign that its in danger. You cannot sign back up for moviepass, the emails reportedly concluded. Sign up for moviepass to receive your moviepass card. Apr 28, 2018 movie pass pushed out some updates to their policy as well as their terms and agreements. Please check continue on the notification bar on your device. But what if i told you that deal could be even sweeter. When it is workingit is technically the best value as you can accrue points for each ticket purchased on regal crown club and amc stubs. Feb 11, 2018 specifically, at least some of the subscribers were told theyd used moviepass cards in the purchase of premium tickets.
Cashstrapped moviepass saw its service crash for the third weekend in a row friday evening, leaving its 3millionplus subscribers unable to. In moviepass morass, lessons about risks, opportunities of. Rather, gethuman has been helping customers solve their support problems for over a decade and this is one. Subscribers to moviepass were issued a branded prepaid debit card. Moviepass suspends service citing technical problems. People are flooding moviepass mentions with customer service. This sweet subscription has attracted more than 1 million paying subscribers, the vast majority of whom have just signed up in the last few months.
Yet all these new eager users are confronting an unexpected customer service apocalypse at moviepass. Otp verification code one time password resend otp. Aug 01, 2018 moviepass has been plagued by criticism that its prices were too low to be sustainable, and with new problems in recent days, the future of the company seems particularly questionable. Lots of problems with moviepass, never got my ticket jon complaints. You said on your site that customers wouldnt need to request a.
In august 2017, moviepass began a transformation of the moviegoing industry by introducing its low monthly price subscription service. Moviepass, an upstart movie theater subscription service, has been a controversial topic lately. Logged out and am now getting the same message when i try to sign back in, awesome. Dear moviepass subscribers, over the past several months, moviepass worked hard to relaunch its groundbreaking subscription service and recapitalize. This authorizes the ticket price amount on a special. A series of problems has put the company in jeopardy, but its bold experiment may help disrupt the movie theater industry. Page 1 of problems reported by moviepass customers. Buy my ticket in my movie theaters app, refund it once i get to the theater kiosk freeing up the seat, and immediately buy it with my moviepass card. Aug 14, 2018 moviepass hoped to fundamentally change the moviegoing experience. Subscribers will not be charged during the service interruption. How to cancel moviepass if youre having trouble with button.
Specifically, at least some of the subscribers were told theyd used moviepass cards in the purchase of premium tickets. Or maybe their customers find the issues they encounter easy to resolve themselves. Moviepass hit by outage after running out of cash variety. Moviepass, the startup that quickly gained 3 million customers by offering unlimited tickets to theatrical release films, has had a difficult run, requiring an emergency loan to stay afloat. Lots of problems with moviepass, never got my ticket.
Subscription revenue wont keep it alive, but the company is eyeing much bigger game. Aug 15, 2018 last summer, moviepass launched a plan that was deemed too good to be true by most movie fans, as its new subscription allowed members to see as many movies as they wanted each month, as many. The question is for how long now that regal has its own service. These are the reasons that i put off getting a moviepass for so long, but i read about a trick im going to try for popular movies. Moviepass has kept itself in the headlines over the past year or two, not always for the best reason. Moviepass now forcing users to choose between two movies a day. Aug 15, 2017 i keep getting login timeouts, and the app has yet to load a map of the theaters nearby me that accept moviepass though, for the record, 92% of all u. The company said the suspension is due to maintenancerelated issues. To activate your card when it arrives by mail, log into the moviepass.
Moviepass stated that this measure was intended to protect the longevity of our company and prevent abuse of the service. Subscribers will not need to request a refund or contact moviepass customer service to receive a refund. On august 16, 2018, moviepass announced that it would also limit the services film options to up to six films to choose from daily, including a selection of major studio firstrun films and independent releases. Moviepass suspends service citing technical problems, plans. Jul 07, 2018 last night, moviepass customers encountered a problem when they went out to their local theater.
Moviepass isnt dead yet, but its banking on a risky strategy to stay afloat. It didnt provide details on what the problems are or how the new. While we were able to relaunch the service for some of our subscribers with an improved technology platform, our efforts to recapitalize the company. Moviepass suspended service as of july 4 to fix technical issues and finish a new version of its app, and plans to recapitalize the company. Moviepass says it will refund users who were affected by last. A series of problems has put the company in jeopardy, but its bold experiment may help disrupt the. The more subscribers moviepass signs up, the more money it loses. I want to sign into my account at in order to change my cc info. Moviepass is shutting down september 14th the verge. No problems at moviepass moviepass outage map moviepass is a subscription based movie ticketing system.
It pays theaters full price for each ticket, whether a member visits once or 31 times a month. How do i sign in to my account on an actual computer. Jul 27, 2018 moviepass has been hit by a service outage after its parent company helios and matheson analytics ran out of cash temporarily. Aug 03, 2018 moviepass isnt dead yet, but its banking on a risky strategy to stay afloat. The first part is a free app in which the user selects the theater, film, and showtime they want to attend. By clicking on verify, i certify that i am over 18 years old and accept the terms and conditions of this website. Moviepass is apparently having some serious customer service. People are flooding moviepass mentions with customer.
Moviepass officially shut down on saturday, september 14th, ending the. Moviepass is attempting to attract even more customers with a new lower price that comes with free access to streaming service fandor. Moviepass outage chart stay up to date be the first to know the next time moviepass goes down. At this point, we are unable to predict if or when the. Moviepass has been plagued by criticism that its prices were too low to be sustainable, and with new problems in recent days, the future of the company seems particularly questionable. Page 1 of our step by step guides and a way for moviepass customers to request that gethuman researchers look into a solution. Many moviepass subscribers are complaining that the cancel button on their app doesnt work, but theres a simple solution that a lot of users may not be considering.
Using the moviepass mobile app, users checkedin at a supported cinema, and selected a film and showtime occurring within the next 30 minutes. Within months, moviepass had signed up 1 million new subscribers. After four months, amc said it had signed up 500,000 subscribers to. Of course, moviepass could have some protection in that case, as users are typically made aware of changes to their plans by an email or a notification in the moviepass app. Trying to sign up for moviepass but its not working february 27, 2020 7. Moviepass can blame people like me for its problems new york post. From concept to controversy, heres a timeline of the events surrounding subscriptionbased movie ticket service moviepass, once billed as the netflix of movie theaters, which exploded in. Moviepass says it will refund users who were affected by. Lowe readily acknowledges that it sometimes took weeks, if not longer, for the company to deliver the debit cards to new. Gethuman has no affiliation whatsoever with moviepass, let alone a partnership in which gethuman would write guides on behalf of another institution.
Getting into movies was an unexpected mission impossible for moviepass subscribers on thursday, and continues for some. Moviepass customer service complaints grow along with its. Moviepass can blame people like me for its problems. Download the moviepass app while waiting for your card to arrive. It didn t provide details on what the problems are or how the new. Heres what all of moviepasss recent problems could mean for you. Moviepass temporarily suspended its service on july 4. Last night, moviepass customers encountered a problem when they went out to their local theater. Cashstrapped moviepass saw its service crash for the third weekend in a row friday evening, leaving its 3millionplus subscribers unable to head to the theater. If you sign up for moviepass and then have complaints or problems with their service which motivate you to cancel your membership, they. And moviepass cannot be shared with friends or family members, so you personally would need to see that volume of movies in a year. Either way, let us know if you are having a problem with a moviepass product or service that we should write an instructional guide for.
What twitter users are saying about moviepass problems cnbc. Moviepass s ceo tells variety magazine it is rolling out three new pricing plans and plans a comeback in 2019. Dear moviepass subscribers, over the past several months, moviepass worked hard to relaunch its groundbreaking subscription service and recapitalize the company. To fix its, ahem, cash flow problem, it recently announced that subscribers. If you sign up for moviepass and then have complaints or problems with their service which motivate you to cancel your membership, they have a graduated fee for cancellation of services. If youve been sitting on the fence on joining the service. Moviepass is apparently having some serious customer.
Once you receive your card in the mail, use the app to search for theaters, movies and. Moviepass will be providing subscribers with appropriate refunds for their period of service already paid for. Moviepass was down last night because it ran out of money. Moviepass has temporarily halted its service to resolve technical problems in another sign that its in danger. Moviepass defends abrupt subscription cancellations over. It took them more than a month to allow me access to something that doesnt work at all. Moviepass is the nations premier theatrical subscription service, allowing you to see movies in over 4000 theaters across the united states for one low subscription fee. Moviepass suspends service for several weeks citing technical. Moviepass alternatives lisa davis, though, has given up, and is looking at other. One wall street analyst called moviepass a joke that would be out of business in 18 months. Moviepass charged my account on the 9thwent to theatre today and bought a ticket so the service is back up.
Those super cheap moviepasses just suffered another. If you are having a customer issue with moviepass, craft a better case, get attention and watch what other customers are doing to fix it faster and better. What to know before you sign up for that insane moviepass deal. Jul 30, 2019 moviepass has kept itself in the headlines over the past year or two, not always for the best reason. Moviepass, the subscription service that spent enormous amounts of.
The only things that you can do on the is to sign up to the service and check zipcodes for theaters. Aug 10, 2018 moviepass, the startup that quickly gained 3 million customers by offering unlimited tickets to theatrical release films, has had a difficult run, requiring an emergency loan to stay afloat. The newly released moviepass app is hardly improved. May 18, 2018 moviepass, an upstart movie theater subscription service, has been a controversial topic lately. How to understand and fix the most common moviepass problems. Jul 04, 2019 moviepass suspended service as of july 4 to fix technical issues and finish a new version of its app, and plans to recapitalize the company.
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